incident.io is an incident orchestration platform with emerging AI. They raised $96.2M in Series B with a $400M valuation. Their focus is on managing human workflow: creating Slack channels, assigning roles, tracking timelines, generating postmortems.
Key Difference
incident.io optimizes the 20-30% of work that is process coordination. CauseFlow automates the 70-80% that is real technical investigation (log analysis, hypothesis testing, root cause identification).
Feature Comparison
| Feature | CauseFlow AI | incident.io |
|---|---|---|
| Core function | AI investigation cross-tool + customer issues | Orchestration + emerging AI |
| Target | SMBs (2-50 engineers) | Mid-market to enterprise |
| Pricing | $149/month (500 inv.) | $45/user/month |
| Team of 10 cost | $149/month | $450/month |
| Customer issue resolution | Yes | Not available |
| DB + CRM integration | Yes | Not available |
| Knowledge Base | Yes | Not available |
| Status pages | Roadmap | Yes |
| On-call management | Roadmap | Yes |
| Post-mortems | Roadmap | Yes |
| SOC 2 | Roadmap | Type II |
Where CauseFlow is better
- Autonomous root cause investigation (not just orchestration)
- Integrated customer issue resolution
- Per-investigation pricing: $149/month (500 inv.) vs. $450/month (10 users x $45)
- Database and CRM integration
- Knowledge Base that learns from every investigation
Where incident.io is more mature
- Complete orchestration ecosystem (status pages, on-call, post-mortems)
- SOC 2 Type II certified
- Dedicated comparison pages and aggressive marketing
- Free tier with basic orchestration features